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IT Managed Services

MSP . MRSP . MSSP

We are one of the most experienced Managed Service Provider (MSP), Managed Retail Service Provider (MRSP) and Managed Security Service Provider (MSSP) in the market. Our Global Help Desk Operation Center operates 7x24 throughout the years and it follows the ITIL and ISO20000 Standards.

Our Global Service Desk

Our Managed Services cover over 30 major cities in Asia Pacific and the Rest of the World for our customers’ operations.

 

Function One aims to provide you a GLOBAL-ONE concept so that our managed services can serve all your regional offices in a simple and consolidated view, e.g. dedicated multi-lingual hotline, online help desk ticketing system, customized support workflow, local communication with your IT suppliers, etc.

 
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Our Global Coverage

 
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Headquarter in HK & Our Global Service Desks

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6 Regional Offices

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Customer Coverage over 30 major cities

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Center of Excellence

Our 24x7 Global Service Desk serves as the centralized hub for distributing and prioritizing all the IT support cases based on our Global Service Menu and the Standard Operating Procedures. Based on the nature / type of service requests or the incidents, the cases will be assigned with a case ticket in our ITSM ticketing system and then distributed to the teams of domain expertise.

 
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and more ...